Privacy Policy

We here at JOURNEYWISE, LLC (together with our affiliates, “JOURNEYWISE”, “us”, “our” or “we”) care about your privacy. This Privacy Policy (this “Policy”) explains how information about you is collected, used and disclosed by us when you use our website and mobile applications (collectively, the “Website”), and any and all products and services offered by us (collectively with the Website, our “Services”) or when you otherwise interact with us. 

If you do not accept this Policy, you are not authorized to use our Services. By accepting this Policy, you agree to let JOURNEYWISE to collect, use and disclose information about you in accordance with the terms listed below.

1. COLLECTION OF INFORMATION

Information You Provide to Us        

We collect information you provide directly to us, for example when you open an create a customer account with us, request customer support, send us an email or otherwise interact with us. The types of information we may collect about you includes:   

  • Contact Information, including your name, mailing address, phone number, email address and other information that enables us to contact you;

  • Verification Information, including a photo ID and date of birth;

  • Professional Information, including your company name, title, role, team and other information about your profession;

  • Payment Information, including your credit or debit card details, bank account information, and billing information; and

  • Other personal information you choose to provide.  

Information We Collect Automatically Through Our Services

When you access or use our Website, we may automatically collect information about you, including:

Logged Information: We may log information about your use of our Website, including the type of browser you use, access times, pages viewed, your IP address, and page you visited before navigating to our Website.  

Device Information: We may collect information about the device you use to access our Website, including information about the device’s software and hardware, Media Access Control (MAC) address, operating system version, Internet browser type and version, mobile network information and time zone. 

Information Collected by Cookies and Other Tracking Technologies: We may use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your computer’s hard drive or in device memory that help us to improve our Website and your experience and see which areas and features of our Website are popular. We may also collect information using web beacons, which are electronic images that may be used in our Website or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about how to disable such tracking technologies, please see “Your Choices” below.  

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you log into our Services using a third-party site such as Facebook, we may access information about you from that site in accordance with the authorization procedures determined by such third-party site.  

2. USE OF INFORMATION

We may use information about you for various purposes, including to:

  • Provide, maintain, improve and develop our Services

  • Personalize and improve our Website and Services and provide tailored advertisements, content or features;

  • Respond to your comments, questions and requests;

  • Provide customer service and support;

  • Provide news and information we think will be of interest to you;

  • Monitor and analyze trends, usage and activities in connection with our Services; 

  • To comply with any court order, law or legal process;

  • To enforce our rights arising from any contracts entered into between you and us, including for billing and collection purposes;

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of JOURNEYWISE, our customers, vendors or others.  

If, in the future, we use your personal information in any way that is not described in this Policy, we will disclose this to you. At that time, you can choose not to allow us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your consent. If you choose to limit the ways we can use your personal information, some or all of the Services may not be available to you.

3. SHARING OF INFORMATION

We may share information about you as follows or as otherwise described in this Policy:

  • With vendors, consultants and other service providers who need access to such information to carry out a variety of services on our behalf.  

  • If we believe your actions are inconsistent with the spirit or language of our user agreements or policies; 

  • To comply with the law or respond to legal process or a request for cooperation by a government entity or law enforcement;

  • to detect, limit, and prevent fraud, or verify and enforce compliance with the policies governing our Services;  

  • to protect our rights, property, and safety or that of any of our respective customers, business partners, members or employees; 

  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and/or

  • With your consent or at your direction.

Please note that we may share aggregated or de-identified information, which cannot reasonably be used to identify you, in our sole discretion.

4. SOCIAL SHARING FEATURES

We are active on social media (e.g., Facebook) and share information, images, and video with the public through unaffiliated external social media sites. Our Website may also offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take through our Website with other media, and vice versa. For more information about the scope of data collection and processing in connection with social sharing features, please visit the privacy policies of those third-party entities that provide these features to you.

5. ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS

We may allow third parties to provide analytics services in connection with our Website and allow third-party advertising partners to set tracking tools (e.g., cookies) to collect anonymous, non-personal information regarding your activities (e.g., your IP address or page(s) visited).  

This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests and better understand your activity on our Website.  

6. SECURITY

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

7. YOUR CHOICES

Account Information: You may request that we update, correct or delete information about you at any time by emailing us, but note that we may retain certain information as required by law or for legitimate business purposes.  

Cookies: Most device browsers are set to accept cookies by default. If you prefer, you can usually choose to set your device browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of certain features of our Website. 

Promotional Communications: You may opt out of receiving promotional communications from us by following the instructions in those communications or by emailing us. If you opt out, we may still send you non-promotional communications, such as those about our ongoing business relations.

Storage of Information: We will store your information so long as it is necessary in order to provide you with our Services and in compliance with all applicable laws.

8. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for such third parties’ direct marketing purposes.

If you are a California resident and you want to make such a request, please send us an email to privacy@journeywise.com, and put the statement “Your California Privacy Rights” in the subject field of your e-mail.   

9. CHANGES TO THIS POLICY  

We reserve the right to modify this Policy at any time and such modification will be effective upon posting on our Website and/or sending an email notice to you thereof. Your continued use of our Services following any such posting or notification of such revised Policy shall be deemed to constitute your acceptance of any such modifications. Please review this Policy periodically for changes and pay attention to the “Last Updated” date displayed at the top of this page.

10. CONTACT US

Should you have any questions about this Policy or otherwise need to contact us for any reason, please email us at privacy@journeywise.com.